When the front fork on Laura’s new Cannondale bent we thought for sure that it would have to be replaced. It’s less than a year old, so we figured it would be covered under warranty. The only problem with that is finding a Cannondale dealer on our route up to Washington. Since we’re hopping around national parks the whole way there, our route keeps us pretty far away from large cities. We were just coming to terms with Laura not having a usable bike for the next two months, then I got my hair cut in Page, AZ.
As with any hairstylist or barber, they’ll talk your ear off while they work on you. Luckily for us, the woman who cut the little hair I have left was no different. I told her about RVing, traveling, ect, ect. However, when I told her what had happened to Laura’s bike she told me about a small bike shop just a mile away. It was so small in fact that I drove past it the first time.
We didn’t even have our bikes with us, but we thought it wouldn’t hurt to pick someone’s brain for a minute. Laura had been kicking around the idea of converting her crossover bike to more of a mountain bike, and with the fork bent we thought this would be a good time to do so. A conversion would entail a new front fork with suspension and larger tires with better tread. Since we thought that the fork needed to be replaced anyway I asked Steve (the owner of Rim Trail Bike & Hike) if it was doable. He asked me to bring the bikes in and that he’d do some research that night on parts. When I dropped the bikes off later that day he shocked me by saying that he might be able to fix Laura’s fork.
We came back the next morning to see what he’d found about the cost of converting her bike over. Steve shocked us again by showing us Laura’s bike with a FIXED FORK!!! He’d bent it back into shape perfectly. Not only had he accomplished the impossible, but he only charged us $15 to do it.
He also tuned up both of our bikes, and they REALLY needed it. After a few months of rusting to death on Pensacola Beach, and a few thousand miles sitting on top of a truck, they were in pretty rough shape. The chains were so rusted we thought we’d need new ones. My brake cables are exposed and they’d rusted badly as well, and I thought that they’d also need to be replaced. Well Steve gave us more good news, NOTHING had to be replaced. He cleaned the rust off of EVERYTHING, the chains, brake cables, my suspension tubes, and the gears. He also cleaned the bikes and got all the dirt, road grime, and bugs off.
We’ve both had “tune ups” at the big national chain bike shops. For about the same cost they checked our brakes and gears, and that was it. Steve went so above and beyond our expectations that I came straight home and wrote this article. It’s not every day you find someone who ACTAULLY takes care of their customers. So if you’re ever in Page, AZ, and need some bike work, go to Rim Trail Bike & Hike. The address is 816 N Navajo Dr, Page, AZ 86040, phone number is 928-660-1375. Tell him Hebardstravels sent you. And be ready for a good long conversation, Steve loves talking about bikes.